Our products can be precisely identified by the name GRÄSSLIN printed on housing. Please check and confirm that installed product is definitely a GRÄSSLIN Product.
Only QE7 model is subject of the product recall for safety reasons. QE7+ and ECOsave version are not subject of this recall, but will be replaced free of charge in any case of thermal deformations or damages.
Please check your entries carefully. In case entries have been made not correctly, our local service partner reserves the right to charge you the cost of replacement or cancellation.